CATEGORY
DID YOU KNOW WE HAVE A PODCAST?

Become a Better Marketer. Anytime, Anywhere.

Listen and learn on the go with Unbounce’s Call to Action marketing podcast. Tune in and get inspired in the car, while you cook, or at the gym.

Why Your AdWords Competitors Are Making More Money Than You

frog
Don’t go green with envy over the success of your competitors’ Adwords campaigns. Photo via Kaboompics.
Psst! Johnathan Dane will be speaking at our upcoming Call to Action Conference in June. Get your tickets here!

I know, that’s a pretty harsh headline. But it’s true.

Some of your AdWords competitors are making more money than you.

Whether you’re trying to generate leads, get new SaaS users or make ecommerce sales, there’s an AdWords competitor out there who’s able to spend more than you to acquire new business while also making more money at the same time.

But here’s the good news: You can get much more from your modestly sized budget if you’re willing to look at things a little differently.

Let’s take a look at the four biggest things you need to change:

  1. You complain about lead quality, but haven’t adapted your offerings
  2. You’re obsessed with your conversion rates, but not your sales rates
  3. You’re getting conversions, but your sales game is weak
  4. You’re getting sales, but you’ve never tried increasing your prices or upselling

Let’s dig in.

1. You complain about lead quality, but haven’t adapted your offerings

If you have an AdWords campaign that’s serving you well, you may be tempted to pump more money into it.

But don’t assume that more traffic = more conversions.

Your AdWords traffic is composed of a colorful bunch of people with a different set of needs and dramatically different budgets.

There’s nothing you can do to change that.

All you can do is adapt your offerings.

Consider how Google has three different products to choose from when it comes to PPC:

adwords options
Which one are you using?
  • Small mom-and-pop shops may get by with Google AdWords Express where not a lot of customization is needed.
  • Smaller to medium sized businesses might have all their needs met with regular Google AdWords with ad scheduling and keyword targeting.
  • Enterprise level companies might only want to use DoubleClick because of the additional abilities like bidding separately for tablets or access to other ad networks beyond regular Google Search and Display.

With our PPC and landing page agency, KlientBoost, we know we don’t want to work with every single lead that comes through our door. We only want to work with companies that fit our requirements (like a certain amount of ad spend per month).

And in the beginning of our agency journey, we were throwing a ton of leads away since all we cared about was signing up people for our month-to-month services, our biggest bread winner.

I felt like Captain Ahab chasing around a bunch of Moby Dicks.

Captain Ahab
Costa Mesa, CA — that’s where our boat is docked, and our office.

But we all know that whale hunting is ridiculously tough on the shoulders (and illegal). Plus there are way more sardines than whales in the ocean.

So how could we profit off those sardines smaller fish?

Since our lead volume kept growing from our marketing efforts, I had to do something different to take advantage of those fish.

So I started experimenting.

What if the people who can’t afford to work with us on a monthly basis could still get help from us?

With that “Aha!” moment, we introduced one-time growth packages where we helped clients set up their AdWords account and landing pages, and then handed them the keys to run it.

We didn’t create new ads, landing pages or change anything in our PPC accounts. Because someone searching “PPC agency” could have a budget of a $1 million a month or just $100 a month.

Fast forward two months and we’ve made $32,500 from that one decision change. Money we’d otherwise have missed out on.

And these new packages then give us the opportunity to potentially work with those customers on a larger scale when they can afford our month-to-month services.

stripe
Here’s a quick look at our Stripe history with some of those recent charges. Not bad if you ask me!

So even if you get conversions from people who are ready to buy, but can’t afford your solution, what are you doing to get their foot in the door?

Have you considered offering them something of complementary value to your core offering?

2. You’re obsessed with your conversion rates, but not your sales rates

If you are doing a good enough job getting AdWords traffic, then trust me, it’s not the quantity of the conversion you should be worried about, it’s the quality of those conversions.

You’ll want to make sure you track and qualify your conversions fast enough to understand if they’re worth spending time on (especially if you’re trying to generate leads).

Let’s use LeBron James as an example. On the surface, some AdWords keywords and display placements could be looking like a superfly LeBron James in a golden leotard with fancy dance moves (getting a ton of leads), but on the back-end, they’re not getting you enough championships (a.k.a. sales).

LaBron James
Don’t be fooled by the pants and fancy dance moves. Image via Giphy.

What your competitors already know is to track the entire process from click to close (first AdWords click to you actually making money) and optimize off of sales, not leads.

If you’re trying to generate leads, your competitors might already know which keywords have the highest sales rates (from paying over the phone), not just conversion rates (from converting on the landing page).

And that’s where your competitors are laughing all the way to the bank.

The flashiness of leads (and golden leotards) inside your AdWords account has you focused on getting more, without realizing that you could cut your budget in half and still get the same amount of sales.

But how do you do that?

The secret is called ValueTrack parameters, and it’s a URL parameter string you can append to your final URLs inside the tracking template field of your AdWords account.

ad builder
The “Ad URL options” field is where you want to add those parameters.

You can custom create your own URL parameter string or adopt what I recommend below:

{lpurl}?GA_network={network}&GA_device={device}&GA_campaign={campaignid}&GA_adgroup={adgroupid}&GA_target={target}&GA_placement={placement}&GA_creative={creative}&GA_extension={feeditemid}&GA_keyword={keyword}&GA_loc_physical_ms={loc_physical_ms}&GA_landingpage={lpurl}

Next, you’ll want to make sure your landing page form has the hidden fields (like GA_network, GA_device, etc.) to capture that info along with the form fields the visitor is filling out.

This URL parameter string that you add to your AdWords ads will help you see which networks, devices, keywords, campaigns, etc. that your conversion came from and how much money that conversion meant for you.

hidden field data
Here’s what that hidden field data looks like inside Unbounce.

In the world of lead generation, let’s break this down with a hypothetical example:

Keyword #1 = 20% lead conversion rate and a 10% sales rate

Keyword #2 = 10% lead conversion rate and a 50% sales rate

If you were only tracking lead conversion rates, then you’d think keyword #1 is performing better because of the higher conversion rates and lower cost per conversion.

But if you do the math, it’s keyword #2 that’s making you more money.

Keyword #1 = 1 lead for every 5 clicks (20% conversion rate), 1 sale for every 10 conversions (10% sales rate). 50 clicks = 1 sale.

Keyword #2 = 1 lead for every 10 clicks (10% conversion rate), 1 sale for every 2 conversions (50% close rate). 20 clicks = 1 sale.

As you can see, not tracking the quality of your conversions can be detrimental.

Even without a fancy CRM, you can quickly backtrack and see which areas in your AdWords account are bleeding money. Better yet, increase bids on the keywords and placements that are giving you high quality conversions to get more of them.

3. You’re getting conversions, but your sales game is weak

Did you know that it takes on average between five and 12 touches of following up with a prospect before you close them?

But I’m not talking about manually spending more time emailing or calling prospects.

Because how many times have you complained about not being able to get a hold of your form leads?

Let me guess — quite a bit.

What you do after they convert matters just as much as what you did before they converted.

If your AdWords competitors are smart (and I know some of them are), then they already have an email nurturing program in place to drip value on their leads.

baby chimp
You know, to keep their prospects engaged, fed and happy.

And while some of your competitors may be bigger than you and have more money, there’s absolutely no reason why you can’t do the same.

For our PPC agency, here’s what our workflow looks like when we’re trying to give someone a custom proposal:

Email 1 What our proposal looks like
Email 2 AdWords screenshots of ongoing monthly improvements
Email 3 Monthly service or one-time package
Email 4 Custom goal setting ideas (scale or get lean)
Email 5 Links to our partner webinars
Email 6 Podcast/interview links (showing thought leadership)
Email 7 Case studies from current clients
Email 8 Call to action of getting a proposal
Email 9 New AdWords screenshots of improvements

The goal of each email is to showcase our skills and the features and benefits we can bring to prospects and their business.

We were super impressed with the continuous open rates (50% average throughout the entire sequence), but even more blown away to see that leads we’ve never heard from initially didn’t reply to us until they got the sixth email (out of nine total).

Which, funny enough, is a link to the podcast I did with the peeps here at Unbounce

email campaign
Here’s a snapshot of our first four drip emails.

So if you’re spending precious dollars on AdWords, how are you making sure that none of your conversions are going to waste?

If you think you can afford to have a “lead nurturing program” that’s made up of only two phone calls and one email, then you’re wasting your time and money.

Because it takes much more effort these days to to turn a conversion into a sale, you need to equip yourself with the tools that sales professionals use on a daily basis.

Here are a few to help you out:

MailChimp

MailChimp is one of the easiest email automation tools out there.

If you can map out five emails that would bring value to your prospects, then turn them into a MailChimp automation workflow.

The goal of MailChimp will be to get your prospects to take a specific action. In our case, it’s a simple response that they want a proposal from us. When that happens, we move them over to Yesware.

Yesware

Yesware is a Gmail tool that helps you track email opens and gives you the ability to automatically remind yourself to follow up with leads after a certain period of time.

Once someone has replied to us via MailChimp, we put them in Yesware as they’ve now moved into our sales funnel.

Yesware helps us track who opens our emails and reminds us to follow up with prospects too.

Autopilot for LinkedIn

Autopilot is a cool tool that allows you to “autovisit” the LinkedIn profiles of your prospects. You set the criteria and the tool will notify your prospects that you visited their profile.

For us, this acts as great touch points without having to manually visit profiles every day and helps us look like we’re everywhere when someone is considering working with us.

IFTTT

IFTTT stands for “if this, then that,” and it allows you to automate some of your lead nurturing touch points.

Let’s say someone comes through as a lead on your landing page. You can then use IFTTT to connect with them on Twitter and LinkedIn (if the emails match) with a certain amount of time delay.

This will make you look like you’re going the extra mile compared to some of your competitors (who your lead could be talking to) to really want to work with the lead.

But don’t take my word for it.

I spoke with Sujan Patel from ContentMarketer.io who gave me a new perspective on the focus of nurturing:

When someone decides to become a lead it means they’ve decided to “explore” or find out more, not purchase (you made a good first impression). Lead nurturing keeps you top of mind (or close to it), builds credibility, trust and helps you passively demonstrate your value.

The same thing applies to AdWords traffic.

If someone finds you via PPC, then they also know they have 10 other options (the 10 others search ads on Google) that they need to explore and will most likely compare all the options.

If you’re fortunate enough to get a conversion, then you must strongly consider the nurturing part as well. Because sometimes, there’s a big gap between getting a conversion and actually making money.

4. You’re getting sales, but you’ve never tried increasing your prices or upselling

I remember my first PPC client.

I just got back from a pitch at a local crossfit gym in Newport Beach and I recall how nervous I was that I nearly sputtered out my price when they asked.

“Uhmm… That would be uhh… $250 a month for everything we talked about, which includes keyword bidding, ad testing uhmmm… negative keywords…”

I felt like I had to defend myself, even though they were clearly interested.

Right after the meeting, I went straight home to my bed and fell asleep because I was so emotionally drained.

Then — to my surprise — when I woke up, I had a PayPal notification showing that they’d paid.

Since then, we’ve increased our average price to be almost twenty times what it was back then.

And it isn’t because we’re trying to keep up with the rate of inflation.

It’s because we know, just like your competitors know, that if our profit margins are high enough, then

  • we can spend more money to acquire a client,
  • we can be okay saying no to more of the smaller fish
  • and we’ll have more time to work on the results for our Moby Dick clients so that we can retain them longer and make more money.

Now I know that raising prices can be a scary thing, especially when you might alienate people who aren’t willing to pay what you ask.

But consider the obvious negotiation tactic of starting high and then going low.

You’ll be surprised how many people are okay to pay what you charge, even if you double your pricing on your next sales call.

And when you do, don’t stop there. Be a greedy pig goat.

baby goat

Because as soon as you have a customer that’s already paying, they’re 50% more likely to buy again compared to brand new prospects.

Another tactic to consider is the upsell. GoDaddy gets aggressive with its upsell, even before you’ve bought anything:

godaddy upsell
Sure, I’ll take .net, .org and .info.

So when it comes to paying a decent amount of money for all your AdWords clicks, strongly consider what you can do increase your prices without increasing your resources.

So what’s next?

Now that you’ve been spending the last couple months improving your AdWords metrics and landing page conversion rates, I hope you have a stronger incentive to learn about the other improvements you could be making (both during and after conversions).

In the long run, the changes above will improve your bottom line from other marketing efforts. It won’t be long until you can’t even see your AdWords competition in the rearview mirror.


About Johnathan Dane
Johnathan Dane is the founder of KlientBoost, a California-based PPC agency that's on a mission to grow companies. He's been interviewed by Google and has a German Shorthaired Pointer named Tanner. Connect with him on Twitter.
» More blog posts by

Comments:

  1. sweetschoice

    Thanks for letting me know about this..as i am new in this and do not much about this…great article…

    (1)
    Reply
  2. Rick

    Really intersting ideas! Thanks for sharing!

    (0)
    Reply
  3. Rohit Gupta

    But It all about bidding, If you bid more money you will get more income better than others, but article indeed really helpful for my type of person who struggling in this field of adwords.

    (0)
    Reply
  4. Hayley

    Really great takeaways! Thanks for sharing @JohnathanDane :)

    (0)
    Reply
  5. Kevin Clark

    Thank you for this article. It was the kick in the pants that I needed for improving my sales funnel. Can’t believe how much I’ve neglected following up on leads… For shame!

    (0)
    Reply
  6. Albie

    Some really good stuff in here, thanks for sharing!

    (0)
    Reply
  7. Jason

    Amazing information, hope you have shared your Experiences!
    well, thanks for providing the useful information…

    (0)
    Reply
  8. Scott

    Great article Jonathan. I’ve read a number of your articles already. With your growth packages do you have set fees or do you customize them depending on the size of the client? And just wondering what your price range on these were? I like the idea, but wasn’t sure how to price it to reach prospects not yet ready to commit to monthly services.

    (0)
    Reply
    • Johnathan Dane

      Hey Scott :)

      Varies completely by client and if they need PPC AND landing page help, or just one of them. You should be able to easily price a one-time package at the same price of your monthly retainer, and then decide what to include so a company can run it themselves.

      (0)
      Reply
      • Scott

        Thanks Jonathan for clarifying. That makes sense about whether or not I’m analyzing their landing pages, as well.

        (0)
        Reply
  9. bharat

    I heard about Adword and Adwords Express but Double Click is a new term for me.

    (0)
    Reply
  10. Yachika Verma

    Adwords are next thing in my list. Thanks for sharing this article. Really helpful.

    (0)
    Reply
  11. Luiz Centenaro

    Johnathan your articles are always education yet hilarious. I dunno where you find these images but they make me laugh every time. Thanks for the refreshing content.

    (0)
    Reply
  12. James

    I know a few people who have all but given up on Adwords who definitely need to see this! Great stuff, Johnathan.

    (0)
    Reply
  13. Jeff Parry

    Personally I would have led the article with the “Straight Outta Costa Mesa” pic rather than the frog. Frogs are kinda boring… just saying.”

    (0)
    Reply
  14. Zoe

    Definitely some good points, thanks Jonathan. I have a couple questions though… In #2 you mentioned the ValueTrack parameters, do the benefits of this only apply to e-commerse sites? My site is for lead generation and has a long purchase cycle. As of now I can only measure the percentage of overall webform conversions (from all channels) that lead to sales manually. So would there be any point to adding the ValueTrack parameters if I don’t have an e-commerce site? Lastly, on #3 you mention drip campaigns for lead nurturing cycles. How do you know the email addresses of people who have converted through Adwords? As of now, I’m not sure which conversions are coming from Adwords vs other channels. Thanks again and great article!

    (0)
    Reply
    • Johnathan Dane

      ValueTrack parameters are much more powerful for lead gen than eCommerce IMO. Because with eCommerce you have analytics and ROI tracking that makes everything pretty black and white.

      The only downside is when you do (as you mentioned) have a long sales cycle or not enough sales to really have enough data.

      For the drip campaigns, you can and should be able to segment that, but why only do it for your AdWords conversions?

      (0)
      Reply
      • Zoe

        How do you know which conversions/email addresses came from Adwords specifically? As it is now, they convert online by completing a web form and we get notified with an email of their comments on the web form. But we can’t link specific email addresses back to Adwords.

        (0)
        Reply
        • Johnathan Dane

          You’ll want to create a URL parameter like a UTM parameter that you append to your AdWords Final URL and then have the hidden fields in your form to catch that info.

          Sounds simple, but there is some technical work involved :)

          (0)
          Reply
  15. Attar

    Just read it, i hope it help me to manage my budget for adwords.

    (0)
    Reply
  16. Keziah

    Thank you for sharing this very important information.

    (0)
    Reply
  17. Marcia Gray

    This helps me a lot, glad I stop by and read this article. Asian Directory

    (0)
    Reply
  18. kashish

    your article is very helpful..!!

    (0)
    Reply
  19. Danish

    Very helpful for me, I have been using my keywords and adwords all wrong.

    (0)
    Reply
Comments