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The Silent Landing Page Conversion Killer (And How to Stop It)

When creating a landing page, you’ve likely wondered, “How much copy should I include?” — a question to which copywriters usually reply, “Well, that depends…”

And it really does depend on the complexity of your offer and about a billion other factors.

Crafting concise copy is tough, so it’s only natural that many landing pages contain too many details.

You might be thinking, “Don’t added details help build a persuasive case for your landing page offer?” (Hey, sometimes you have a high-commitment offer on the table and y’gotta include what’cha gotta include.)

Well, yes… and no.

Including too much irrelevant info on your landing pages is dangerous because it dilutes your message, overwhelms visitors and hurts your conversion rate. If your visitors are slammed with excess copy, they can’t quickly determine what you’re offering, identify whether they want your offer or convert with your (buried) CTA.

Don’t stand by and watch your landing page conversions get murdered by excess copy. Image via Shutterstock.

You can often recognize a page suffering from information overload because it’ll use external links to direct visitors to even more info (oof!). Using links this way directs your visitors away from your page and, once visitors navigate elsewhere, you’ve lost a conversion opportunity.

Because excess copy is such a common problem, in this post we’ll explore:

  • How to tell if your landing page suffers from info overload
  • How to distinguish between need-to-know and nice-to-know information, and
  • How to start including nice-to-know info on your landing pages without the visual clutter that hurts conversion rates

But first…

Why your pages might suffer from information overload

Typically, people err on the side of too much copy on their landing pages for the following reasons:

  • The page is trying to be everything to everybody. Imagine if Adobe made a landing page for Photoshop and used just one page to appeal to designers, publishing houses, design schools and potential employees. This would result in including too many benefits. If you want your page to convert, you need to be clear on your persona and their specific needs.
  • You’re not clear on your target audience’s stage in the buyer journey. Is your copy trying to appeal to customers in the discovery phase (those who are encountering your product or service for the very first time), or leads in the evaluation stage (determining if they want to purchase from you or a competitor)? Your audience’s level of familiarity with you will inform the amount of detail you should include.
  • There’s confusion around how much info visitors need to convert. Sometimes offers are complex or high-commitment (like a conference ticket purchase) and you need to include fine details. Ask yourself (and test) which details are absolutely essential to persuade prospects to convert.
  • You’re disregarding web writing best practices. Large paragraphs of text are overwhelming and people don’t read web pages like they do books. Everybody scans text online, so break up your copy into easily digestible pieces.
  • The page contains more than one offer — meaning it’s not really operating as a true landing page with only one CTA). Stick to one single landing page (and a singular goal) for each offer you pitch.

An example of info overload in real life

To help illustrate how a good page and good intentions can become a victim to excess copy, let’s take a look at a real example. Art & Victus, an online monthly food subscription box, set up an Unbounce lead gen landing page to collect subscribers for their service:


The page’s CTA prompts visitors for their email address in exchange for an access code to the invite-only food service.

Great, right?

But this page has limited conversion potential because it includes so much unnecessary info. Just look at those two massive paragraphs!

Moreover, the curators of the service are featured on the page using external links to their social profiles. If visitors click these links, they leave the page and the opportunity to convert is gone. We’re lookin’ at a classic case of info overload, folks.

The large paragraphs of text are signs that Art & Victus haven’t clearly defined need-to-know info versus nice-to-know info for the target audience of this landing page. Decluttering the page to display absolutely needed info more prominently would help this brand prompt a desire for their subscription service and hopefully increase this page’s conversion rate.

Pro tip: Info overload is often a result of skipping the copy development phase in a rush to build a page. Always write your copy first, then start your design in the your page builder.

Introducing a helpful hierarchy

High-converting landing pages often follow a logical sequence of info that’s designed to persuade. The hierarchy is based on answers your target audience need to know to evaluate the offer on a base level, and these answers are provided in order of their importance (or relevance to the call to action).

While the Art & Victus’ example landing page is packed with seemingly random details on the monthly food themes, their food charity and even their reward points, these details don’t directly contribute to a visitor’s decision to want to sign up to receive a subscription box. The audience of the page needs to see other info first.

When creating copy for your pages, consider the questions your potential customers will ask and the order they might ask those questions in.

If a piece of info is directly relevant to your CTA – explaining the offer, or how to claim your offer – it’s need-to-know info. If it’s info describing an extra of any kind (like Art & Victus’ food themes, a charity your company takes part in, or your loyalty points), it’s likely nice-to-know info that you’ll want to include after your key points are covered.

It’s helpful to rank each piece of copy’s direct relevance to your CTA (like we’ve done below) as a means of deciding where it should be placed in the visual design of your page.

The more relevant something is to your CTA, the closer it should appear to the top of the linear design of your landing page.

For Art & Victus’ offer, the hierarchy might look something like this:

information hierarchy
* Including price is tricky and at your discretion for your industry/offer. You can choose to include it on your pages if you believe visitors need pricing information to convert.

But what about all those nice-to-know details?

On the example page shown above, Art & Victus had a lot of nice-to-know info they wanted to convey, like their reward points, the custom guide included in the box to help you learn about the food, profiles of the individuals preparing the boxes and more.

Luckily, there’s an easy way to strategically sprinkle in nice-to-know info on your landing pages without the visual clutter associated with information overload…

Lightboxes: A remedy for excess copy

Lightboxes are modal windows that open over a landing page, filling the screen and dimming the content behind. They allow you to prominently display content requested by your page visitor (your visitors click a button to prompt them). You can see an example lightbox for a speaker bio below:

lightbox bio

Lightboxes help you add nice-to-know details onto your landing pages (like speaker bios, featured products, your privacy policy or terms of service), all the while keeping your audience’s focus on your CTA. By designing your page with these in mind, you can include information a visitor would otherwise have to navigate away from your page to find.

Art & Victus could make their landing page offer more clear by using lightboxes to feature their nice-to-know information. After addressing all of their must-have info prominently, they could add lightboxes like:

  • “Reward Points”
  • “Also included in your box”
  • “Who curates our boxes?”

They could also use lightboxes to:

  • Outline the three different types of boxes available in their service (i.e. “Intro box,” “Amateur box” and “Expert Box”)
  • Feature the curators’ profiles for those interested (instead of linking out to external profiles and losing potential subscribers).

Each lightbox would be triggered by visitors who want or need extra info before they convert (some will, some won’t), and would help to break up the massive paragraphs on the page.

Start using lightboxes to unclutter your pages

You too can use lightboxes to combat info overload and tidy up your copy.

Here are some examples of nice-to-have content that fits nicely in lightboxes:

  • Speaker bios: Include details about your keynotes or location in a lightbox so visitors don’t navigate away from a potential ticket purchase.
  • Extras and fine details: Extra product features, limitations, terms and contest rules
  • Privacy policies: Every landing page collecting lead info should link to a privacy policy, but you don’t want to link away from your page. Include your policy in a lightbox so visitors don’t veer off-course.
  • leadgenform
  • Lead gen forms – It’s a fairly popular marketing trend to include your contact form for a call to action in a lightbox. This tactic takes advantage of buyer psychology by empowering your visitor to decide when they’re ready to fill out your form. Check out this post to learn more about why you’d want to include a form in a lightbox.

Examine your own pages for potential lightbox opportunities

Start by reviewing your existing landing pages to see where they might be suffering from info overload.

Remember to check if you’re linking out to external pages — this is a sure sign that you’re confusing need-to-know and nice-to-know information.

Start making the distinction between these two info types for your audience, organizing your page with a better information hierarchy, and you’ll have a more streamlined message and more conversions in no time.

About Jennifer Pepper
Jennifer Pepper is the Customer Success Content Strategist at Unbounce. One day she wants to direct the ads you skip on YouTube. Follow her on Twitter @PeppersWrite.
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  1. Gideon

    Lightboxes – how good are they on mobile/tablets?

    • Jennifer

      Hey Gideon, I’m glad you asked! Lightboxes definitely work well on mobile devices, you’ll just want to double check the mobile version of your landing page in the builder before publish to see that everything looks as it should.

      When working with one of our designers, she let me know that it’s good to watch for how your intended copy for a mobile lightbox fits in the vertical space of the mobile view. Depending on how much copy there is – it’ll be a larger vertical box, and you don’t want your visitors scrolling for days :)

  2. Shawn Smith

    “Always write your copy first, then start your design”

    Thanks for that tip! I always do both together, so a lot of times the copy is dictated by the design. It makes a lot more sense to know exactly what you want to say first, then design around your message. I’ll do that from now on.

    Thanks again! :)

  3. Gustavo Pontin

    Awesome article. Thanks for sharing your expertise!

  4. Ksenia

    How about social media buttons? Are they considered clutter as they are leading to external pages?

    We would like to have in the hope that customers can see our social media presence and loop back..but maybe we are wrong.

    What is your advice?

    • Jennifer

      Hi Ksenia,

      Social buttons – or any external links – on a landing page aren’t great because they lead your visitors away from your page and call to action.
      If your page is designed to get folks to do one thing (i.e. sign up for a webinar), you want them to do exactly that (not necessarily go hang out on your social channels). People are much more likely to keep the focus on your CTA and follow through with it if it’s the only thing they’re presented with on a page.
      Here’s a great resource about attention ratio on your landing pages and why links like social buttons are leaks: http://unbounce.com/conversion-glossary/definition/attention-ratio/

  5. Jayant Bhatt

    Excellent Information…

  6. Zoran

    Nice article,
    Thank you
    Zoran – https://nextoronto.com/

  7. Warren

    Are light boxes crawlable by Google spiders/bots?

    • Jennifer

      Hey Warren,

      From what I’ve asked around to learn – lightboxes do have the potential to show up in search results but, generally, you don’t really want a search engine to see your lightboxes.
      A lightbox is served using a separate URL than the landing page it sits on, so the content within that lightbox will not be considered as part of the content on the LP (in the search engine’s eyes).
      So having keywords or really important content that you want search engines to see inside a lightbox, won’t help you rank a page.

      That said – to hide your lightboxes from search engines, you can always add the following meta tag to the of your lightboxes javascript section: meta name=”robots” content=”noindex” (note: use chevron brackets < around that line of code)


  8. Anna

    Very timely and relevant points! I appreciate you sharing your expertise. This pro tip definitely is worth bookmarking: “Info overload is often a result of skipping the copy development phase in a rush to build a page. Always write your copy first, then start your design in the your page builder.”

    A quick question though:

  9. 5antom

    Hey Jennifer,

    Lovely articel. I have been have a similar challenge with a real estate firm. Do you have an ideal customer journey hierarchy for real estate clients?


    • Jennifer

      Hi 5antom,

      In the case of real estate, it’ll really depend on what your offer is. I.e. what’s the CTA on your landing page? If it’s to schedule a tour of a particular property, for example, you might consider a hierarchy like this:

      – Describe the properties listing details + location
      – List the asking price (optional) and benefits of the location + neighbourhood
      – Describe the real estate firm or agent making this listing available (why are they uniquely qualified to be selling this and other properties, why would you chose this firm over another?)
      – Reinforce the call to action included at the top of your landing page (i.e. book your tour).

      This will obviously change per real estate landing page (every page can have a different goal), but as long as you’re thinking about the questions your audience will ask about your specific offer and the order of these questions’ importance, you’re in good shape. To help, here’s a link to a video that uses a real estate landing page as an example (it might inspire the sections of your page!) https://unbounce-1.wistia.com/medias/v7gqhvsivj

      • 5antom

        Hey Jennifer,

        Once again thank you for your wonderful response. It was really helpful and led me to ask 2 questions;

        1. Where can I get more tutorials like the one you shared?
        2. The real estate project is about selling houses based on renders as the physical houses are still at the foundation stage. In that case, some of the CTAs would be working with would be ‘be the first to own this prime location of land’ OR ‘ Book a meeting’ to learn more about the property?

        Essentially, not sure how to convert based on ‘renders’ with no physical building. N.B. The location is prime with amazing amenities around it.


  10. Ash

    Great article. I learned quite a lot. Thank you for posting. I agree with you regarding all the text. All this text should be broken up into at least seven different sections.

    There are way too many items in bold text. One should use bold sparingly and decisively. Use bold text as if a person only has two seconds and needs to get the general idea of what your whole page is about: What would you put in bold text?

    I will have to disagree with a few things mentioned here. Number one, I don’t think the photos are too big. The problem is that there is way too much text which you mentioned. The photos are fine. They tell a story. The photos of the people could be better. They all look a little on edge.

    Number two: Regarding light boxes: I would disagree with putting those profiles into light boxes. This is another example of trying find a use for some new technology. Those profiles could easily be laid out on the page in a nice and inviting way, and include all the text you would need. You don’t want to put your audience in clicking/exploring mode. You want to give them an overview of the page and let them choose what’s the most important to them. Having things hidden (like profiles in light boxes slows down the process). I think light boxes are good for things like disclaimers and privacy policies–things that really do clutter up your page and what you don’t really want your audience to see. Finally, the light boxes in Unbounce are extremely slow, and I wouldn’t recommend unless absolutely necessary.

  11. Monse O.

    Excellent article, Jennifer.
    Here’s a link I think would pair nicely with your piece:


  12. Carly Beard

    I always create a skeleton of what I want my landing page to look like and use that to help determine how much copy I should write. I am a firm believer in “less is more” but you never know if it is too little copy unless you use a wire frame, at least for me.

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    Wow what site i have found here looks too good i love this theme and content. Thanks for sharing

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