Testing and optimizing landing pages can be a fun and frustrating game of cat and mouse. Every time the mouse gets away, it feels like self-inflicted sabotage. After all, as marketers we really don’t want to eat the mouse, we’re just inviting them to play!
In this post I’m going to show you how to design landing pages that create a cat and mouse snuggle-fest. Let’s start by looking at the facts. The elements that can be tested and optimized on a landing page include:
Over half of these elements involve design, yet the majority of conversations on “how to increase landing page click-thrus” have to do with optimizing copy. In this article I’ll focus on the importance of your landing page design, and specifically how to avoid making these mistakes:
Ok y’all ready?
I’m a huge fan of great copy, but landing pages that rely too heavily on copy and do not:
Lack of imagery means you miss out on the opportunity to add another (visual) layer of connection and communication with visitors.
If you haven’t already, stop by Karri Flatla’s site and pick up her free “short copy” copywriting report “Sales Page Relief Manifesto“. Karri makes a great point that as the web has matured, so have consumers eye for quality products. Long, copy-heavy sales pages are not what an increasingly savvy web consumer is looking for when there are other, more professionally presented options.
Check out the examples below with an over-emphasis on copy and lack of images. Notice anything? It takes longer to figure out exactly what they’re offering!
Great copy does not have to live in text format alone. Consider ways your copy can also be published as a video. There are lots of producers of “explanatory videos” that can bring your copy to life in ways that will:
Even if you don’t hire someone to create the video for you, doing a simple screencast of what you have to offer is helpful. For a list of screencasting software tools and explanatory video producers, see the list in the “Resources” section below.
Y’all are doin’ great – let’s keep moving. :)
A recent study by the Pew Reserach Center found that one-third of American adults own a smartphone and of that group:
“Some 87% of smartphone owners access the internet or email on their handheld, including two-thirds (68%) who do so on a typical day. “
Are you optimizing for mobile? Oopsie daisy!
What is your behavior when you hit a landing page that is not optimized for mobile? Do you take action? Probably not. Why? Because not only does the design make the page difficult to read, the call to action is typically not optimized for mobile either.
You have to consider the variety of devices where your landing page will be seen, AND the action you’re asking them to take. Again, balance your design and messaging.
The tricky part is you can’t anticipate when people will be using their mobile devices versus their computers. For example, let’s say your landing page goal is to drive sales for your web application. If they hit the page from their mobile device how will they purchase the product? Did you lose a sale just because consumers hit the site on their mobile device and haven’t reached a comfort level with mobile e-commerce?
One solution is to create two designs for your landing pages. One that is optimized for mobile devices and one for your typical desktop and/or laptop web browser. When the visitor hits the URL from a mobile device, a redirect sends them to the mobile optimized design that contains a mobile-friendly call to action.
Y’all are awesome let’s keep rollin’…
As a designer, it is in my DNA to create color palettes and designs that stay “on-brand”, connect with users on an emotional level, and therefore communicate a strong message. Unfortunately what I think works isn’t always what resonates with visitors. I know, I can’t believe it either, but this is why we test.
There is a certain amount of “brand memory” you want to maintain with your visitors. Changing the basics of your brand guidelines is not recommended. However, finding elegant compliments that break out of your defined color scheme is part of the testing process.
It is (for me) a difficult task. Seeing what you thought was a perfectly crafted design getting picked apart. Salt is then rubbed in the wound when you see improved results. This is where you eat humble pie, and simply get used to the fact that your landing page visitors help dictate the design.
As an example, in this A/B test, Performable broke out of their green/grey/white color scheme to test a red call to action button with improved results.
As hard as it is to break out of “brand guidelines” or test a color that the CEO hates, you have to do it. The boss-man will understand when conversions go through the roof. (In this case the red button converted 21% better).
Can y’all smell the mouse getting closer?
Paras Chopra’s article on how “Human Photos Double Your Conversion Rate” explains how we can use imagery to influence connection with our audience:
“It is a well studied scientific fact that in a scene or image full of different objects, one’s attention is subconsciously drawn to human faces. Even toddlers and monkeys look towards faces for a much longer duration than they’d look at other objects.”
Check out the below landing page. Does this world map punch you in the gut or explain anything about the service this company offers?
What about this landing page? Not only does the image quickly explain the product, it also backs up the claim that it is “fun” to use!
This page for Debt Free 123 is an excellent example of a page that dials in on a pain point and illustrates the “result” of using their products: A happy, debt-free family.
In the example below, Super Circuits goes with a striking image of every homeowner’s worst nightmare, rather than opting for an image of the equipment they sell. Excellent choice.
Another nice touch is the video camera directs your eye towards the opt-in form. Subtle and effective use of graphics!
And it is not just human faces that evoke an emotional response with your visitors. Showing a image that resolves a pain point is also effective. Check out how Campaign Monitor marries a punchy headline and image, tapping into a designer’s desire for passive income by managing their client’s email campaigns.
Before things get too “emotional” let’s move y’all along…
I unwittingly tested this well-documented fact on a page I designed for the Landing Page Design Kit.
The kit includes 100’s of landing page design resources that (I presumed) would need to be be showcased in actual-size, on a long sales page. Because the page was so long, I opted for a navigation bar on the left that jumped users up and down the page to view the graphical assets they were interested in.
As you can see from the heatmap images below (created using Crazy Egg), visitors were so busy clicking up and down the page using the left nav, they ignored the “download” call to action button.
Any navigation that does not move your visitor towards the landing page goals can actually distract the user from taking the desired action!
Don’t y’all love CrazyEgg? I do.
This is pretty obvious, but worth mentioning. When a page is not performing well, I tend to want to overhaul the page, and then test it against the poorly performing page. Approaching design changes in this way does not tell you which of the many changes you made is having a affect!
Take a deep breath and test one design change at a time. Let the page get a significant amount of traffic before moving forward with another change. Twenty visits to a test isn’t going to give you a true marker of how the majority of visitors will interact with your page.
Are y’all still hangin’ with me here? Cool :)
Giving your landing page design space to breathe will save you a lot of time when you’re tweaking the design for A/B testing.
For example, imagine you’re testing a button that has a copy change, requiring it to be 20px longer. Does your layout allow for a wider button?
Or what if you want to test adding just a couple of words to your call to action as Soocial did in this example. Adding two words beside the CTA button increased conversions on this page by 28%. Luckily the button does not have anything on the right side, and the “it’s free” copy has plenty of space to live.
In the below example, Skype allows a lot of space in the header image to have a longer headline and experiment with button text.
If my point isn’t clear, y’all just pretend your landing page elements are claustrophobic.
If a visitor to your page is confused, the likelihood of them taking the action you desire is slim. Visual clutter is one of the top reasons visitors abandon a landing page.
Check out this example from Which Test Won, where the clearer Version A beat out the form layered over the image. A quote I always keep in mind when I’m designing is by Antoine De Saint-Exupery:
“A designer knows he has achieved perfection not when there is nothing left to add, but when there is nothing left to take away.”
Have I overwhelmed y’all yet? I hope not!
Bookmark this post and use it as a reference point for your next landing page design project.
After all, don’t you want this…
I’d love hear about your design-related experiments! Leave comments below to share:
Thanks y’all for reading!
Below are links to additional articles and resources you may find interesting.