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  • 6 Ways the Pros Use Google+ to Drive Conversions

    EPSON scanner image
    Building relationships on Google+ can help drive conversions – if done right. Image by Tom Fishburne .

    Marketers, I feel you.

    Social networks are growing, but it only feels harder to reach who we need to.

    On Facebook, brands have to wait until a fan interacts with their page or sends them a message before the conversation can really begin. And Twitter feeds move so fast that it’s impossible to get a valuable word in edgewise.

    Our once-active fans are seeing less of our content, tempting us to look elsewhere for that precious social media ROI.

    When no one is engaging with your content, it’s tough to make an impact on the bottom line. So, where else on social can we look to build an email list or make a sale?

    Google+. Yes, that Google+.

    We hear a lot about the importance of building relationships using social media, but what we really want to know is how to drive conversions.

    Believe it or not, Google+ now garners higher engagement than Twitter and Facebook. And with a monthly active in-stream user base of over 300 million, keen niche communities, recent updates to make image sharing a richer experience and new features like Helpouts and Shoppable Hangouts (in beta), Google’s much-maligned social network is poised to serve both B2C and B2B markets well.

    Social Media Influence Loop
    Google+ could be where your biggest influencers are hiding. Image source.

    I took a look at what some of the most successful entrepreneurs and business leaders on Google+ are doing to increase their conversions. Now, I’m sharing some of their most innovative tricks with you to take back and test on your own G+ page.

    1. Link to a landing page from your Google+ posts

    Eye-catching features like large visuals and formattable text make Google+ posts the perfect link delivery vehicle for your lead gen landing page.

    Web consultant Stephan Hovnanian knows a lot about Google+, as the author of Google+ Pro Tips. Recognizing that there was high demand for beginner tips, he put together a thorough Google+ Profile Optimization Checklist, created a lead gen landing page to download it and got busy sharing.

    Steve Hovnanian Landing Page

    Stephan experimented with different approaches when sharing the page on Google+: just providing the link, using a shortened version of the link, posting it on his About page and linking to it from other books he authored on the subject of Google+.

    In less than three weeks, he had over 200 people download the book and sign up for his email list (the vanity URL performed best, in case you’re wondering).

    Stephan’s advice for newcomers on the platform:

    stephan-hovnanian“Make sure you take advantage of the story section of your profile to link to your best resources and landing pages. Then you can reference your profile as a resource in comments on other people’s posts. You’ll expose yourself to a larger audience that will get to know you better and want to follow you.”

    2. Build lasting relationships and co-promote content

    Remember when I mentioned that relationships are key in social media? Well, users who are killing it on Google+ have perfected the art of making new BFFs.

    Ryan Hanley is one of those guys; his Hangouts On Air series “Content Warfare” recently hit #3 in the iTunes store among the top podcasts for content marketing, mainly because he’s built up a strong personal connection with his base of loyal fans.

    Circled by over 10,000 people (that’s how they say “followed” on Google+), Ryan can be found all over the space. Seriously, I don’t know how the guy manages to keep on top of all his conversations. Not only does he produce amazing content of his own, he also actively promotes what others are doing.

    He directly attributes the success of his show to having dynamic, insightful guests. Once a guest appears on Content Warfare (and sometimes even before), Ryan makes a conscious effort to openly endorse that person and share their other ventures.

    For example, Tom Morkes was on Ryan’s show in November, yet the two continue to push each other’s content, months later.

    This combination of initial show appearances and content sharing leads to a cycle of discovery between Ryan’s network and his guest’s, ultimately leading to new email subscribers, listeners and circle members. 

    I straight up asked if this was something pre-arranged, and Ryan assured me that he has supported those that support him, no questions asked. This human approach is undoubtedly an important and recurring theme on Google+.

    Like many others, when Ryan first signed up for Google+, he had a profile but no activity (big mistake, he admits). Since using Hangouts On Air to record and broadcast his podcast as well as inviting guests to appear, he’s seen a huge jump in the viewership of his show:

    ryan-hanley “Google+ traffic contributes my highest Time on Site metric as well as Subscriber Conversion Source. The more quality traffic I can get from Google+ to my website, the more subscribers I capture. It’s that simple.”

    Side note: Driving traffic to your website instead of a landing page? Pssst… Ryan, I think you might need to take a look at #1 again!

    3. Get your expert customers to generate leads for you

    Using your CRM software (or looking through whatever feedback you’re able to gather), see if there are opportunities to engage customers you know are satisfied with your product or service and are likely to recommend you. Be proactive with outreach and don’t be shy about asking “awesome customers” to write a positive review for you on Google+.

    This next example from Webquacker, an Australian SEO company that offers creative digital marketing solutions, sparked the original idea for this post.

    I had noticed that Google+ traffic to the Unbounce website was displaying a higher conversion rate (New Trial Starts) than any of our other social referral resources and wanted to see if other businesses were having the same luck. Our Google+ traffic was converting at 12.9% vs. LinkedIn (8.3%), Facebook (8.2%) and Twitter (5.9%).

    A quick search uncovered the story of how Webquacker got its first lead (and sale!) on Google+:

    Without prompting, Webquacker’s existing client Dentist@330 weighed in on a post in the Australia G+ Network Community and recommended Webquacker to a man named Yasser, who was looking for a WordPress expert:

    Social Media: Yasser Example

    Within less than a day, Yasser became Webquacker’s newest client, and went on to become a glowing advocate for the company. This one referral secured Webquacker over $1,000 in new revenue.

    Social Media: Yasser Testimonial

    I love this story for two reasons:

    1. It shows the value of having engaged, supportive customers and the power of online word-of-mouth referrals; and
    2. It demonstrates how Webquacker is a brand with fantastic social listening skills.

    Webquacker’s Digital Strategist Kapil Jekishan first identified Google+ as a potential channel for new business after about 3-4 months of using the platform:

    kapil-jekishan“Only once I jumped in on conversations did I see the opportunity to build real relationships and the fact Google+ has an open nature, which doesn’t require someone to follow you in order to have a conversation.

    4. Sponsor a Hangout On Air

    Wade Harman is the king of relationship marketing. And he should be — that’s what his Hangouts On Air (HOA) series is all about!

    What sets Wade apart is his ability to turn key relationships into business opportunities: he signs on paying sponsors for his show. Wade’s approach to monetizing his HOA does not only benefit himself, but has also resulted in perks for his viewers and amplification for his sponsors.

    Social Media: Wade Harman post

    By partnering with brands that want to increase their exposure on Google+, Wade is able to help those that are a good match for his viewers grow their business by repeatedly mentioning and featuring them each week. He’s helped brands like PicMonkey and NOD3X gain traction on Google+ by boosting both engagement and sign ups. Wade is adamant that true, reciprocal relationships go a long way on Google+ and are instrumental in his success:

    wade-harman“You can’t do this by yourself. You need to find like-minded people and connect with them, help them, and promote them! Become a servant so you can eventually get served yourself.”

    5. Host your own HOA

    Earlier I told you how Ryan Hanley, host of the popular show Content Warfare, often features guests on his show (which I often watch). On one of those episodes, Jason T. Wiser and Mia Voss appeared together to talk about how to “Host Google Hangouts Like a Boss.” 

    Jason hosts his own booming online strategy show (hence his appearance on “Host Google Hangouts Like a Boss”). His YouTube channel for On Track Tips has more than 1,100 subscribers.

    However, Jason doesn’t limit himself to focusing solely on subscriber numbers. He has become a pro at repurposing content. The way HOAs cross-post to YouTube gives Jason’s content a longer “half-life” than most other social media pieces:

    jason-wiser “It is not the numbers that are the greatest reward of Hangouts, it the loyalty factor. The comments, Twitter engagement, and YouTube replays are what really make this platform so powerful. My interview with Peg Fitzpatrick has been viewed over 900 times with an average retention of 14 minutes on a 30 minute interview. This is an amazing number!”

    Jason gains an average of nine leads per show, and 15 new YouTube subscribers. Since the start of his interview-style HOAs, he’s quadrupled his original subscriber count on YouTube and grown his circle of show invitees to just over 2,000.

    Because he is attracting highly targeted and loyal viewers, many have converted into long term clients — so much so that he recently had to pause new shows for the rest of the month just to catch up on client work.

    How can you make the most of your HOA appearances, whether as a host or even a guest? Lead your viewers to a landing page that encourages sign ups. Jason is famous for “the big red button” — the CTA for his email list.

    Social Media: big red button
    Lead HOA viewers to a dedicated landing page to encourage sign ups.

    6. Submit your HOA to a directory

    You’ve heard that HOAs can help you grow your presence on Google+, so now you have your own show — but nobody’s watching. How can you get more viewers? A great start is to submit your show to a directory such as HOAshows.com.

    Submitting your show to a directory such as HOAShows can help increase viewership.

    Like many successful ventures, Mark Seydel’s HOAshows was born out of a pain he had as a newbie on Google+: he was drawn to watching Hangouts On Air, but found it challenging to discover new ones that were relevant to him. By creating his directory, Mark became the first one to hear about a brand new show while also making a name for himself on Google+.

    Every day, he posts the day’s schedule to the 9,000 people who have him circled. Now known as the HOA guy, Mark gives advice on a subject he surprisingly knew little about only a few short months ago.

    Today, his directory is ranked #1 on the Google SERPs for the keyword “HOA shows.” Here’s Mark’s top tip for readers wanting to improve their own HOAs:

    mark-seydelWatch other successful shows and critique them as you go. You’ll learn what pieces you want to incorporate into your show while ruling out others that don’t fit.”

    Putting it into practice

    If any of these tactics seem like hard work to you, it’s because they are. That’s the whole point.

    With any social network, including Google+, you can’t just set it and forget it. With forceful spam blocking and passionate community members as gatekeepers, Google+ should be approached with a humble attitude. Be ready to put in the time to actually talk to people. (Scary, I know!)

    Whether you decide to organically build relationships or dive right into sponsorship, you’ll discover there are an abundance of ways to strategically and effectively use Google+ in your marketing campaigns. All you need is a little elbow grease and a friendly smile.

    Like any new channel, the initial time investment might be high, but once familiarity sets in, you’ll wonder why you didn’t start sooner.

    Laurie Laizure of Customized Walls once explained her ideal approach in the comments of a Google+ Business Spotlight episode:

    “Get to know people, build a relationship, and then quietly convert them to the sale if they’re interested in your product. No pressure.”

    What’s your “secret weapon” when it comes to using Google+ as part of a marketing campaign? I want to hear about it in the comments!

    — Tia Kelly

    About Tia Fomenoff
    Tia is a digital strategist with experience ranging from social media management and community building to customer success and product marketing. She got her start in the non-profit sector before she was drawn to startup life (contributing to the growth of Unbounce and Buffer in the past), and is most passionate about helping others achieve their goals. Her pride and joy is her adorable white husky, Gronk.
    » More blog posts by Tia Fomenoff
    • Nice post !
      Thank for the work.

      • Thank you Fabien! I had a great time interviewing these guys.

    • I have to admit that my presense in Google Plus is much weaker than in LinkedIn or Twitter, but I am trying to follow some of the best strategies. A lot of useful information is included in this article.

      • I’m glad it was helpful, Kaloyan. It’s always a bit tough to break into a new social network, but is often worth the effort. I wish you the best on Google+!

    • Tia,

      A great article that will help many newbies and seasoned G+ers. Thank you, a million times, for mentioning HOAShows.Com.

      • Thanks for sharing your knowledge with me, Mark. It was great to meet you and hear your insights!

      • Hey Mark, great concept for a website. I’m curious, what type of people generally use HOAShows.com to find HOA’s? And what are the most common types of HOA’s that people are being created?

    • Excellent tips on HOA and using the power of GPlus in general. These guys are some of the top engagers on G+ and their content is always top shelf stuff. Glad I caught Mike Allton’s post on this. Bookmarked for future reference.

      • Hi Neil :) Happy you stumbled upon it. Mike’s a great guy—I’ve learned a bunch following him on Google+, too. Thanks for stopping in and taking the time to leave a comment.

    • Hi Arjay and Tia Kelly
      Thanks for posting this informative page here.
      Tia Kelly did a wonderful job in here post.
      Indeed she brought out some of the top brass
      in Google’s Hangout On Air HAO I had the opportunity
      to listen especially Ryan, with a humble beginning at G+
      he created history with his podcast and HOA shows
      Google + is going to show it might in different ways here
      by pushing back many other counterparts.
      The example or stories Tia brought out here speaks volume
      They are all top G+ activist and promoters, their Google hangouts
      are worth watching to get more info on this line.
      Thanks Tia for sharing those activities in a systematic way here.
      Of course those 6 ways presented here is worth watching;
      Keep informed

      ~ Philip
      Hey Tia, i found this post at the content curation site kingged.com and i kingged it and posted the above comment there.
      thanks for sharing this.
      Good to be here.
      Keep writing
      Keep informed
      ~ Philip

      • Thank you Philip! These guys certainly know what they’re doing, and we’re lucky enough they agreed to share some of their proven tactics with us :)

    • I did a HOA with Stephan about online color strategies. Just want to say his CTA button is the perfect orange. Also loving Jason’s signature big red button – that is color strategy genius.

      • Hi Lori! I actually watched your episode, it was fantastic :) Thanks for chiming in with your colour expertise.

    • Thanks Tia.

    • Great advice. There’s so much to do on Google+ that you can completely miss the obvious, such as “link to a landing page”. So simple, and easily doable. Thank you. :-)

      • Thanks Angela! Yep, sometimes it just takes seeing the tactics laid out to have a “lightbulb moment” and convince you to put them into practice.

    • Hi Tia ,

      Thanks for this great article .

      Lately we have also found G+ is an excellent tools . This article is very informative . I will definitely use some of these tips for marketing /promoting our website .

      Thanks again .

    • Hi Tia Kelly

      Wow! this is such a great post. I have not realized of the full potential of G+ until now. These tips and tools are great. thanks for sharing them.


      • Hey Juan, appreciate your comment. It definitely takes some time poking around in there to see what’s working. Glad you found some value here :)

    • I’ve never had a G+ account but this post made me realize I’ve doing a huge mistake. I just can’t find the time to manage all social media accounts, how do you guys do it?

      • I know, right? It’s a matter of figuring out which channels give you the best return and choosing to allocate your time to each one. Social is a labour of love :)

    • Hi Tia, lots of useful insight, thanks a lot! Do you plan to write an article on how to get followers for new accounts? Basically, I believe this is the hardest thing to do.

      • Hi Helen! Thank you for reading :) I really wanted to focus on conversions here, because there are already plenty of great resources for how to get new followers. Here’s one by Rick Eliason, an excerpt from Guy Kawasaki’s book, and a helpful post by Christine DeGraff.

        It’s worth noting that all the tactics I mentioned above are also helpful for someone building their Google+ presence in general—the same principles of relationship building apply to growing your network!

    • I could not see the benefits of Google+ nor how to use it to drive traffic or conversion. I just couldn’t find anything that would explain it as well as you did in this article.

      I will definitely implement most if not all the tricks you’ve mentioned here.

      Thank you very much Tia.

      • Thank you for taking the time to read it, Ahmed! Happy to hear it was useful.

    • Tia, thanks for all the insights. I’ve been toying with some of these ideas for a while and you’ve motivated me to get moving on them. Never thought of sponsoring a HOA.

    • Great post, Tia. I especially like the concept of #6 – the HOA directory. As we’ve learned, it’s a lot of work to hold a decent quality HOA. Resources like that would be really valuable to help extend the reach of the hangout you’re going to make anyway. Have you come across any other sites like that?

      Or, I wonder how easy (and effective) it would be to turn your HOA into a podcast or another format. And would that open up a whole new can of worms where you have to market your HOA AND your podcast?

      Any extra thoughts you have on how to extend the reach and impact of an HOA would be very appreciated :)

      • Thanks Corey! There actually are a couple other directories out there, like this one and this one.

        Re: turning the HOA into a podcast—that’s exactly what Ryan Hanley (mentioned in the post) does with Content Warfare. He has a pretty integrated promotion process if you want to take a look, or we can chat more about it. Jason does it as well.

        One thing I didn’t mention in the post is to share your HOA in interests-based communities that fit the audience you want for your show. For example, we posted about Page Fights in our Conversion Heroes community. The only thing about doing this is you want to be aware of spam regulations—try to promote your HOAs only in communities where you’re already active and don’t just copy & paste info.

    • Let me try these strategies for my blog. Guess, it gives a good traffic from Google+. Let me experiment! :)

      • Yes, posting to Google+ can definitely help increase your blog traffic. Have fun experimenting Arjun!

    • Whoa … I’m not ready for Hangout on Air things … but I like the Idea of co-promote content

      Thanks for the tips Tia

      • Haha no worries, Faishal. You’re welcome. The more time you spend on Google+, the more comfortable you’ll get. Have fun!

    • Awesome Article I like it….. :)

    • Ekua

      I thought Google has plans to end Google+ ?

    • Really an awesome post. I wondered by reading this blog post. Thanks a lot for posting this unique post which you have shared with us. Keep on posting like this exclusive post with us.